Resources

Rudeness   ( Download)

Case summary showing how the CRS would deal with complaint regarding rudeness

Misselling   ( Download)

Case summary showing how the CRS would deal with a complaint related to misselling

Deceptive Billing   ( Download)

Case summary showing how the CRS would deal with a complaint related to deceptive billing

Aftercare   ( Download)

Case summary showing how the CRS would look at a complaint related to after care service offered.

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