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Why Join

Fair and simple to use government authorised consumer redress scheme for all cosmetic services, including cosmetic practitioners, beauty therapists, stylists and more.

Join Now
  1. Legal

    Under ADR Regulations 2015 it is a legal requirement for all service providers to signpost their consumers to a government authorised consumer redress scheme.

  2. Complaint

    The Cosmetic Redress Scheme is here to help practitioners to deal successfully with any complaints they may face. We offer guidance on producing a complaint procedure. We resolve complaints either through informal mediation or through making a decision on the matter.

  3. Consumer

    Consumers will have peace of mind that as a Cosmetic Redress Scheme Member, the practitioner understands their consumer law responsibilities and will deal with any complaints in a prompt and professional manner.

  4. Raise

    The Cosmetic Redress Scheme also works with well known Professional Associations to help improve standards in the industry.

  5. Member

    Members can obtain access to a 24/7 legal helpline through their Membership. We will provide specialist Member resources including a model complaints procedure, advice on dealing with complaints and other guidance on matters facing the industry. The Cosmetic Redress Scheme will also work with partners to offer discounts on products such as insurance.

Easy To Join

Join the Cosmetic Redress Scheme and give your customers the guarantee that they are in good hands with you – even if they find they need to make a complaint.

Give them the peace of mind that they will be treated fairly and taken seriously every step of the way.

    1. Complete the
    online form.

    2. Pay for your
    selected subscription.

    3. Finished! You are
    now a member of CRS.

How Much Will Membership Cost?



£7.5 - £15 Per annum

Company with
multiple Practitioners

  • user

    1-3 Practitioners £10 per location Per annum

  • user

    4-6 Practitioners £20 per location Per annum

  • user

    7-9 Practitioners £30 per location Per annum

  • user

    10+ Practitioners Referral (POA) Per annum

Latest News

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Latest News
Wednesday 23 November, 2016

Networking successfully

The cosmetic industry is continuously evolving, with new treatments coming onto the market all the ....

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News Section Image
Latest News
Wednesday 23 November, 2016

Providing competent and valuable consultations

Brief outline of events and personal introduction: Introduce yourself and highlight your clinical e....

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0203 907 1853