Why Join

Fair and simple to use government authorised consumer redress scheme for all cosmetic services, including cosmetic practitioners, beauty therapists, stylists and more.

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Legal
Compliance

Under ADR Regulations 2015 it is a legal requirement for all service providers to signpost their consumers to a government authorised consumer redress scheme.
Complaint
Resolution

The Cosmetic Redress Scheme is here to help practitioners to deal successfully with any complaints they may face. We offer guidance on producing a complaint procedure. We resolve complaints either through informal mediation or through making a decision on the matter.
Consumer
Confidence

Consumers will have peace of mind that as a Cosmetic Redress Scheme Member, the practitioner understands their consumer law responsibilities and will deal with any complaints in a prompt and professional manner.
Raise
Standards

The Cosmetic Redress Scheme also works with well known Professional Associations to help improve standards in the industry.
Member
Benefits

Members can obtain access to a 24/7 legal helpline through their Membership. We will provide specialist Member resources including a model complaints procedure, advice on dealing with complaints and other guidance on matters facing the industry. The Cosmetic Redress Scheme will also work with partners to offer discounts on products such as insurance.

Easy To Join

Join the Cosmetic Redress Scheme and give your customers the guarantee that they are in good hands with you – even if they find they need to make a complaint.

Give them the peace of mind that they will be treated fairly and taken seriously every step of the way.