Give your customers peace of mind.

It is a legal requirement for all service providers to signpost their customers to a government authorised consumer redress scheme. Join the Cosmetic Redress Scheme to let your customers know they can expect excellent customer service every step of the way.

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Reasons To Join

  • Legal Compliance
  • Complaint Resolution
  • Consumer Confidence
  • Raise Standards
  • Member Benefits

Benefits for Consumer

  • Legal Compliance
  • Complaint Resolution
  • Consumer Confidence
  • Raise Standards
  • Advice and Guidance

We Can Resolve

  • Breach of consumer legislation.
  • Where a member has breached a code of practice it has signed up to and the complaint has been referred to us by the professional body.
  • Unfair treatment by the member to the complainant, including:
    • - Rudeness or discourtesy
    • - Not explaining matters
    • - Poor or incompetent service
    • - Avoidable delays

Outside Our Remit

  • Errors or mistakes carried out in the treatment including dissatisfaction with the results.
  • Damage or injury suffered while undergoing or recovering from the treatment.
  • Medical side effects from the treatment.
  • Any medical or criminal negligence.
  • Any criminal activity such as fraud or theft.
  • Matters that have a more appropriate resolution method such as through insurance, disciplinary committee or the courts.

Latest News

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Latest News
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