Enjoy the confidence that you are taken seriously as a customer.

Check if your cosmetic practitioner is a member of the Cosmetic Redress Scheme - and get peace of mind that you will be given the attention you deserve.

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Benefits for Consumer

  • Legal Compliance
  • Complaint Resolution
  • Consumer Confidence
  • Raise Standards
  • Advice and Guidance

Overview

In the UK, all service providers need to signpost consumers to a government authorised consumer redress scheme. The Cosmetic Redress Scheme provides dispute resolution for the cosmetic market.

Please check our Member Directory to find out whether the service provider you wish to complain about is a member of our scheme and also read our guidelines on what you need to do in order to make a complaint.

We Can Resolve

  • Breach of consumer legislation.
  • Where a member has breached a code of practice it has signed up to and the complaint has been referred to us by the professional body.
  • Unfair treatment by the member to the complainant, including:
    • - Rudeness or discourtesy
    • - Not explaining matters
    • - Poor or incompetent service
    • - Avoidable delays

Outside Our Remit

  • Errors or mistakes carried out in the treatment including dissatisfaction with the results.
  • Damage or injury suffered while undergoing or recovering from the treatment.
  • Medical side effects from the treatment.
  • Any medical or criminal negligence.
  • Any criminal activity such as fraud or theft.
  • Matters that have a more appropriate resolution method such as through insurance, disciplinary committee or the courts.

In Brief

Consumer redress scheme for the whole cosmetic industry

Both individual practitioners and companies can join

It is backed by professional associations and authorised by trading standards

Giving consumers the opportunity to raise escalated complaints

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