Home Page - Cosmetic Redress Scheme

Give your customers peace of mind.

It is a legal requirement for all service providers to signpost their customers to a government authorised consumer redress scheme. Join the Cosmetic Redress Scheme to let your customers know they can expect excellent customer service every step of the way.

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Reasons To Join

Legal Compliance
Complaint Resolution
Consumer Confidence
Raise Standards
Member Benefits

For Practitioners | Learn More

Benefits for Consumer

Legal Compliance
Complaint Resolution
Consumer Confidence
Raise Standards
Advice and Guidance

For Consumers | Learn More

We Can Resolve

Breach of consumer legislation.
Where a member has breached a code of practice it has signed up to and the complaint has been referred to us by the professional body.
Unfair treatment by the member to the complainant, including:
- - Rudeness or discourtesy
- - Not explaining matters
- - Poor or incompetent service
- - Avoidable delays

Outside Our Remit

Errors or mistakes carried out in the treatment including dissatisfaction with the results.
Damage or injury suffered while undergoing or recovering from the treatment.
Medical side effects from the treatment.
Any medical or criminal negligence.
Any criminal activity such as fraud or theft.
Matters that have a more appropriate resolution method such as through insurance, disciplinary committee or the courts.

Need more information? Have a look at our FAQs